Through this notice, the provider of information society services makes available to consumers and users the information it is required to provide pursuant to Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation, GDPR).
Among other things, this Legal Notice informs, as required, about: the identity of the controller of users’ personal data, the purpose of collecting such data, the retention period, the legal basis for processing, and the rights of users over the data they have provided.
1. About the identity of the data controller
This website is owned by Hands With Heart, Tax ID (NIF) G67279026, e-mail: hello@handswithheart.com
2. About the data collected and the purpose
Hands With Heart collects personal data from users of the website (“Personal Data”). These personal data and the information derived from the use of the services managed and contracted through the website are incorporated into Hands With Heart’s RECORD OF PROCESSING ACTIVITIES, stored privately, which also maintains an up-to-date list of each user’s personal data. This document is available to the Spanish Data Protection Agency (AEPD) at all times.
Hands With Heart may request or collect personal information from online customers in various ways, including online forms to request products or services and other requests inviting customers to provide such information.
Hands With Heart informs customers that the personal data provided in the registration form, as well as any other information the customer may provide in the future within the framework of their relationship with Hands With Heart, may be included in the aforementioned generated “RECORD OF PROCESSING ACTIVITIES”.
Hands With Heart may also collect information on how customers access its website by using a unique identifier for each customer through the use of cookies.
Unless otherwise stated, notwithstanding that providing personal data to Hands With Heart is voluntary, failure to provide such personal data may affect the quality of the services provided by Hands With Heart.
The personal data collected are processed by Hands With Heart for the purpose, among others, of maintaining an appropriate relationship with users; facilitating access to the service provided; providing, managing, administering, expanding, and improving the services and/or content offered on the website; properly addressing any queries or requests for information made by users; and, where appropriate, sending information about Hands With Heart’s services or activities that may be of interest to Users.
Like most websites, Hands With Heart uses log files. This information may include IP addresses, browser type, Internet Service Provider (ISP), exit/entry pages, platform type, timestamp, or number of clicks to analyze trends, administer the website, track user movements in the aggregate, and gather broad demographic information for joint use. In any case, no information stored in log files—including but not limited to IP addresses—is linked to personally identifiable information.
We will use these data to properly administer the site, for internal operations, data analysis, testing, visit control, compilation of statistical and usage data, and to improve the site from a technical standpoint.
The recipients of the information collected will be exclusively Hands With Heart employees or service providers to this entity (including, where applicable, its own subsidiaries or affiliated companies).
In the latter case, service providers will be bound by a service provision contract that expressly includes privacy and data-protection obligations equivalent to those required of Hands With Heart’s own employees and will be expressly prohibited from disclosing such data to any other person or third party, except as otherwise provided in this privacy policy.
Hands With Heart maintains personal data protection levels in accordance with current regulations on security measures and has implemented all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access, and theft of data provided by the customer to Hands With Heart. Nevertheless, Hands With Heart cannot guarantee absolute data security. Any other particularly sensitive information, such as payment details collected for commercial transactions (if applicable), will be encrypted before being transmitted from the customer to Hands With Heart.
The data collected will be stored on Ionos servers:
Tax Identification Number (NIF)
B-85049435
Ionos Internet España S.L.U., Sole Proprietorship (Sociedad Unipersonal), is registered in the Madrid Commercial Registry, Volume: 24,232, Book 0, Page 73, Section 8, Sheet M-435500, Entry 1.
Ionos Internet España S.L.U. is registered in the Registry of Operators of Electronic Communications Networks and Services of the Telecommunications Market Commission, as authorized to provide electronic communications services via e-mail.
3. About the period for which personal data are retained
Hands With Heart will retain acquired data indefinitely for as long as the contractual relationship lasts, unless the user expresses their wish to cancel the information collected. Once the contractual relationship with the service provider has ended, the customer data that had to be accessed in the course of providing services will be returned or destroyed.
After the contractual relationship with the customer ends, Hands With Heart reserves the right to retain the data of the customer who unsubscribes for the time necessary to comply with its legal obligations. During that period, personal data will remain blocked and will not be used for any purpose other than the foregoing or for invoicing or collecting outstanding invoices. Once the legal retention periods have expired, the data will be deleted.
4. About website security and possible security breaches
Hands With Heart states that it has implemented sufficient security mechanisms on this website to prevent leakage of data collected through the form. In any case, if there were any security leak involving a possible breach of the personal data of website users, Hands With Heart undertakes to inform both the supervisory authorities and users immediately after its detection. Notification to users will be made primarily by e-mail in three mailings to ensure proper receipt.
Notification to supervisory authorities will include the number of users affected by the potential security breach, the types and categories of data affected, a description of those data, the possible effects and consequences of the breach, and the measures taken to resolve the situation and prevent new breaches in the future.
With regard to website security, this site does not collect or store sensitive data relating to users’ credit cards or bank details, always uses secure passwords to access the admin panel, creates automated backups, and keeps all software interacting with WordPress (plugins and third-party applications) up to date, as well as employing various anti-malware and anti-spam measures and login-attempt limiters.
Privacy Policy
Hands With Heart guarantees the security and confidentiality of the personal data you provide to us as a USER of https://handswithheart.com/, in compliance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data (“LOPD 15/1999”) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
The collection and processing of personal data have the sole purpose—unless otherwise indicated in the website forms where USER data are collected—of managing the information provided in queries and the contracting of services.
The data requested from the USER in the website forms will be mandatory unless otherwise indicated in the corresponding form. Failure by the user to enter the personal data marked as mandatory in the form may result in their request not being processed.
The data obtained are subject to the security measures and privacy policy approved by Hands With Heart in accordance with the regulations in force at any given time.
Hands With Heart has adapted to the personal data protection regulations in accordance with the current Organic Law 15/1999 of 13 December on the Protection of Personal Data, adopting all necessary technical and organizational measures to ensure the security of the personal data of its customers and users, and to prevent their alteration, loss, processing, or unauthorized access. The level of security adopted is in line with the nature of the personal data provided.
Personal data that may be collected through this website will be processed fairly and lawfully in accordance with the principles and rights set out in Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and other implementing regulations.
Said data will be incorporated into the RECORD OF PROCESSING ACTIVITIES, under the responsibility of Hands With Heart, for the specific purposes arising from properly fulfilling the requested services and for sending communications that may be of interest to you and always related to Hands With Heart’s own services.
Your data may not be transferred to third parties without your consent, with the exceptions established in Articles 11.2 and 12 of the aforementioned Organic Law 15/1999. If, for purely operational reasons, we must share your data with third parties, we will inform you promptly and transparently by e-mail. We will not communicate or transfer your data to third parties for commercial or advertising purposes.
By ticking the acceptance box in the forms, the user gives their lawful consent for their data to be processed in accordance with the purposes described in the PRIVACY POLICY. These data will be stored on the servers of Ionos, a hosting provider within the EU (see Ionos Privacy Policy).
In accordance with LOPD 15/1999, the user may at any time exercise the rights of access, rectification, objection, erasure, and portability of their personal data by sending a written request, attaching a copy of their National ID (DNI) or Passport, via the e-mail address hello@handswithheart.com.